Terms of Service

Some Legal Stuff

1. Definitions

As used herein and throughout this Agreement:

1.1 Agreement means the entire content of this Basic Terms and Conditions document, the Proposal document(s), Schedule A, together with any other Supplements designated below, together with any exhibits, schedules or attachments hereto.

1.2 Client Content means all materials, information, photography, writings and other creative content provided by Client for use in the preparation of and/or incorporation in the Deliverables.

1.3 Copyright(s) means the property rights in original works of authorship, expressed in a tangible medium of expression, as defined and enforceable under U.S. Copyright Law.

1.4 Deliverables means the services and work product specified in the Proposal to be delivered by Agency to Client, in the form and media specified in the Proposal.

1.5 Agency Tools means all design tools developed and/or utilized by Agency in performing the Services, including without limitation pre-existing and newly developed software including source code, Web authoring tools, type fonts, and application tools, together with any other software, or other inventions whether or not patentable, and general non-copyrightable concepts such as website design, architecture, layout, navigational and functional elements.

1.6 Final Art means all creative content developed or created by the Agency, or commissioned by te Agency, exclusively for the Project and incorporated into and delivered as part of the Final Deliverables, including and by way of example, not limitation, any and all visual designs, visual elements, graphic design, illustration, photography, animation, sounds, typographic treatments and text, modifications to Client Content, and Agency’s selection, arrangement and coordination of such elements together with Client Content and/or Third Party Materials.

1.7 Final Deliverables means the final versions of Deliverables provided by the Agency and accepted by Client.

1.8 Preliminary Works means all artwork including, but not limited to, concepts, sketches, visual presentations, or other alternate or preliminary designs and documents developed by the Agency and which may or may not be shown and or delivered to Client for consideration but do not form part of the Final Art.

1.9 Project means the scope and purpose of the Client’s identified usage of the work product as described in the Proposal.

1.10 Default & Collections Account(s) refers to any account and/or invoices being delivered to a third party collection agency for debt collection for failure to pay an owed debt on or after a period of 90 days from the initial invoice date.

1.11 Collections Agencies refers to the organization(s) that will serve as financial debt collectors for the account in default.

1.12 Services means all services and the work product to be provided to Client by the Agency as described and otherwise further defined in the Proposal.

1.13 Third Party Materials means proprietary third party materials which are incorporated into the Final Deliverables, including without limitation stock photography or illustration.

1.14 Trademarks means trade names, words, symbols, designs, logos or other devices or designs used in the Final Deliverables to designate the origin or source of the goods or services of Client.

1.15 The Standard Hourly Rate for any services for a Client request or project update is a minimum of $200.00/hour.

2. Proposal

The terms of the Proposal shall be effective for 30 days after presentation to Client. In the event this Agreement is not executed by Client within the time identified, the Proposal, together with any related terms and conditions and deliverables, may be subject to amendment, change or substitution.

3. Fees & Charges

3.1 Fees. In consideration of the Services to be performed by the Agency, Client shall pay to the Agency fees in the amounts and according to the payment schedule set forth in the Proposal, and all applicable sales, use or value added taxes, even if calculated or assessed subsequent to the payment schedule.

3.2 Expenses. Client shall pay the Agency’s expenses incurred in connection with this Agreement as follows: (a) incidental and out-of- pocket expenses including but not limited to costs for telephone calls, postage, shipping, overnight courier, service bureaus, typesetting, blueprints, models, presentation materials, photocopies, computer expenses, parking fees and tolls, and taxis at cost plus the Agency’s standard markup of 30%, and, if applicable, a mileage reimbursement IRS Standard Mileage Rate, whichever is higher; and (b) travel expenses including transportation, meals, and lodging, incurred by the Agency with Client’s prior approval.

3.3 Additional Costs. The Project pricing includes the Agency’s fee(s) only. Any and all outside costs including, but not limited to, equipment rental, photographer’s costs and fees, photography and/or artwork licenses, prototype production costs, talent fees, music licenses and online access or hosting fees, will be billed to Client unless specifically otherwise provided for in the Proposal.

3.4 Invoices. All invoices are due upon receipt. A monthly service charge of 5% [or the greatest amount allowed by state law] is payable on all overdue balances. Payments will be credited first to late payment charges and next to the unpaid balance. Client shall be responsible for all collection or legal fees necessitated by lateness or default in payment. The Agency reserves the right to withhold delivery and any transfer of ownership of any current work if accounts are not current or overdue invoices are not paid in full. All grants of any license to use or transfer of ownership of any intellectual property rights under this Agreement are conditioned upon receipt of payment in full which shall be inclusive of any and all outstanding Additional Costs, Taxes, Expenses, and Fees, Charges, or the costs of Changes.

3.5 Monthly Recurring Invoices. All invoices for monthly recurring products or services, such as website design packages designated for monthly payment terms, are due immediately upon their delivery from our payment systems.

3.6 Payment Grace Period. There is a 5-day grace period if (a) payment is fulfilled via paper check, (b) ACH transfer, or (c) a credit card is manually entered into the payment system to pay an invoice in full. Should this payment not be made within the above noted times, there could be an interruption of services. If full payment for an invoice is not received within the grace period, a fee, not to exceed 5% of the total invoice (or remaining balance), is automatically added and cannot be removed.

3.7 Service Interruption & Fees. We reserve the right to interrupt services for non-payment at any time after an invoice payment is considered late, in default, or unsatisfied for any reason. If a product/service is ceased, stopped, or otherwise interrupted due to the non-payment of an outstanding invoice, a fee of $299.00 is incurred for the reinstatement of each service for each reinstatement. A reinstatement fee must be paid in full prior to reinstating any interrupted service(s).

4. Changes

4.1 General Changes. Unless otherwise provided in the Proposal, and except as otherwise provided for herein, Client shall pay additional charges for changes requested by Client which are outside the scope of the Services on a time and materials basis, at the Agency’s standard hourly rate. Such charges shall be in addition to all other amounts payable under the Proposal, despite any maximum budget, contract price or final price identified therein. The Agency may extend or modify any delivery schedule or deadlines in the Proposal and Deliverables as may be required by such Changes.

4.2 Substantive Changes. If Client requests or instructs Changes that amount to a revision of at least 15% of the time required to produce the Deliverables, and or the value or scope of the Services, the Agency shall be entitled to submit a new and separate Proposal to Client for written approval. Work shall not begin on the revised services until a fully signed revised Proposal and, if required, any additional retainer fees are received by the Agency.

4.3 Timing. The Agency will prioritize performance of the Services as may be necessary or as identified in the Proposal, and will undertake commercially reasonable efforts to perform the Services within the timeline(s) identified in the Proposal. Client agrees to review Deliverables within the time identified for such reviews and to promptly either, (i) approve the Deliverables in writing or (ii) provide written comments and/or corrections sufficient to identify the Client’s concerns, objections or corrections to the Agency. The Agency shall be entitled to request written clarification of any concern, objection or correction. Client acknowledges and agrees that the Agency’s ability to meet any and all schedules is entirely dependent upon Client’s prompt performance of its obligations to provide materials and written approvals and/or instructions pursuant to the Proposal and that any delays in Client’s performance or Changes in the Services or Deliverables requested by Client may delay delivery of the Deliverables. Any such delay caused by Client shall not constitute a breach of any term, condition or the Agency’s obligations under this Agreement.

4.4 Testing and Acceptance. The Agency will exercise commercially reasonable efforts to test Deliverables requiring testing and to make all necessary corrections prior to providing Deliverables to Client. Client, within 5 business days of receipt of each Deliverable, shall notify the Agency, in writing, of any failure of such Deliverable to comply with the specifications set forth in the Proposal, or of any other objections, corrections, changes or amendments Client wishes made to such Deliverable. Any such written notice shall be sufficient to identify with clarity any objection, correction or change or amendment, and the Agency will undertake to make the same in a commercially timely manner. Any and all objections, corrections, changes or amendments shall be subject to the terms and conditions of this Agreement. In the absence of such notice from Client, the Deliverable shall be deemed accepted.

4.5 Update Requests. Client delivers requests for any project update(s) to the the Agency. Client understands that an update can take up to two (2) weeks to be added fully, or partially, to an existing website and/or project depending on needs and timelines. Clients afford themselves sufficient time during this period for completion and/or implementation. If any part of a requested update is categorized as billable, Client will be made aware in writing, verbally, or both, that the requested update(s) are billable at the Agency's standard hourly rate and may incur other charges depending on Client needs, desires, and/or timelines.

5. Client Responsibilities

Client acknowledges that it shall be responsible for performing the following in a reasonable and timely manner:
(a) coordination of any decision-making with parties other than the Agency;
(b) provision of Client Content in a form suitable for reproduction or incorporation into the Deliverables without further preparation, unless otherwise expressly provided in the Proposal; and
(c) final proofreading and in the event that Client has approved Deliverables but errors, such as, by way of example, not limitation, typographic errors or misspellings, remain in the finished product, Client shall incur the cost of correcting such errors.

6. Accreditation / Promotions

All displays or publications of the Deliverables shall bear accreditation and/or copyright notice in the Agency’s name in the form, size and location as incorporated by the Agency in the Deliverables, or as otherwise directed by the Agency. The Agency retains the right to reproduce, publish and display the Deliverables in Agency’s portfolios, websites, galleries, design periodicals and other media or exhibits for the purposes of recognition of creative excellence or professional advancement, and to be credited with authorship of the Deliverables in connection with such uses. Either party, subject to the other’s reasonable approval, may describe its role in relation to the Project and, if applicable, the services provided to the other party on its website and in other promotional materials, and, if not expressly objected to, include a link to the other party’s website. The Agency reserves the right to add crediting branding in relevant unobtrusive areas on Deliverables such as online media, websites, or other digital presentations.

7. Confidential Information

Each party acknowledges that in connection with this Agreement it may receive certain confidential or proprietary technical and business information and materials of the other party, including without limitation Preliminary Works (“Confidential Information”). Each party, its agents and employees shall hold and maintain in strict confidence all Confidential Information, shall not disclose Confidential Information to any third party, and shall not use any Confidential Information except as may be necessary to perform its obligations under the Proposal except as may be required by a court or governmental authority. Notwithstanding the foregoing, Confidential Information shall not include any information that is in the public domain or becomes publicly known through no fault of the receiving party, or is otherwise properly received from a third party without an obligation of confidentiality.

8. Relationship of the Parties

8.1 Independent Contractor. The Agency is an independent contractor, not an employee of Client or any company affiliated with Client. The Agency shall provide the Services under the general direction of Client, but the Agency shall determine, at its sole discretion, the manner and means by which the Services are accomplished. This Agreement does not create a partnership or joint venture and neither party is authorized to act as agent or bind the other party except as expressly stated in this Agreement. All Deliverables and/or work product prepared by the Agency shall not be deemed a work for hire as that term is defined under Copyright Law. All rights, if any, granted to Client are contractual in nature and are wholly defined by the express written agreement of the parties and the various terms and conditions of this Agreement.

8.2 Agency's Agents. The Agency shall be permitted to engage and/or use third party designers or other service providers as independent contractors in connection with the Services (“Agency Agents” or "Agent"). Notwithstanding, the Agency shall remain fully responsible for such Agency Agents’ compliance with the various terms and conditions of this Agreement.

8.3 No Solicitation. During the term of this Agreement, and for a period of six (6) months after expiration or termination of this Agreement, Client agrees not to solicit, recruit, engage or otherwise employ or retain, on a full-time, part-time, consulting, work-for-hire or any other kind of basis, any designer, employee or Agent, whether or not said person has been assigned to perform tasks under this Agreement. In the event such employment, consultation or work-for-hire event occurs, Client agrees that the Agency shall be entitled to an agency commission to be the greater of, either (a) 25 percent of said person’s starting salary with Client, or (b) 25 percent of fees paid to said person if engaged by Client as an independent contractor. In the event of (a) above, payment of the commission will be due within 30 days of the employment starting date. In the event of (b) above, payment will be due at the end of any month during which the independent contractor performed services for Client. The Agency, in the event of nonpayment and in connection with this section, shall be entitled to seek all remedies under law and equity.

8.4 No Exclusivity. The parties expressly acknowledge that this Agreement does not create an exclusive relationship between the parties. The Client is free to engage others to perform services of the same or similar nature to those provided by the Agency, and the Agency shall be entitled to offer and provide design services to others, solicit other clients, and otherwise advertise services offered.

9. Warranties & Representation

9.1 By Client. Client represents, warrants and covenants to the Agency that
(a) to the best of Client’s knowledge, the Client Content does not infringe the rights of any third party, and use of the Client Content as well as any Trademarks in connection with the Project does not and will not violate the rights of any third parties,
(b) Client shall comply with the terms and conditions of any licensing agreements which govern the use of Third Party Materials, and
(c) Client shall comply with all laws and regulations as they relate to the Services and Deliverables,
(d) Client grants the Agency the right to use and distribute submitted reviews, written or verbal, for use in advertisements, websites, and printed works as determined by the Agency,
(e) Upon project launch or delivering Deliverables, Client approves all content pertaining to Deliverables and accepts all liability for any lawsuits, legal issues, and/or monetary losses upon accepting Deliverables,
(f) Client shall review all Deliverables for unlicensed stock photography infringements and copyright violations,
(g) Client accepts all responsibility, legal liability, and monetary liability in the event an unlicensed stock photograph/element was used in the Final Deliverable(s),
(h) Client agrees that the Agency is not, in any way, legally or financially responsible for the use of copyrighted content or imagery used in a Final Deliverable regardless of whether the Agency informed that use of the imagery could result in legal or financial issues,
(i) Client agrees that all products and services provided are the copyright(s) of the Agency,
(j) Client agrees that the Agency has full ownership of all project content, text, and imagery until invoices are fully paid and the Agency, at its sole discretion, can hold or otherwise withhold delivery of any asset(s) until such a time that all Client invoices are paid in full,
(k) Client agrees that all Deliverables are provided as non-editable documents as the copyright belongs to the Agency,
(l) Client agrees that any products, projects, and/or services not paid in full by their clearly represented payment due dates can be suspended, revoked, or cancelled, and written notice will be provided via email indicating what products, projects, and/or services have been suspended, revoked, and/or cancelled along with any applicable reinstatement fees.

9.2 By the Agency
(a) The Agency hereby represents, warrants and covenants to Client that the Agency will provide the Services identified in the Agreement in a professional and workmanlike manner and in accordance with all reasonable professional standards for such services.
(b) The Agency further represents, warrants and covenants to Client that (i) except for Third Party Materials and Client Content, the Final Deliverables shall be the original work of The Agency and/or its independent contractors, (ii) in the event that the Final Deliverables include the work of independent contractors commissioned for the Project by the Agency, the Agency shall have secure agreements from such contractors granting all necessary rights, title, and interest in and to the Final Deliverables sufficient for the Agency to grant the intellectual property rights provided in this Agreement, and (iii) to the best of the Agency’s knowledge, the Final Art provided by its subcontractors does not infringe the rights of any party, and use of same in connection with the Project will not violate the rights of any third parties. In the event Client or third parties modify or otherwise use the Deliverables outside of the scope or for any purpose not identified in the Proposal or this Agreement or contrary to the terms and conditions noted herein, all representations and warranties of the Agency shall be void.
(c) Except for the express representations and warranties stated in this agreement, the Agency makes no warranties whatsoever. The Agency explicitly disclaims any other warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose or compliance with laws or government rules or regulations applicable to the project.

10. Indemnification & Liability

10.1 By Client. Client agrees to indemnify, save and hold harmless the Agency from any and all damages, liabilities, costs, losses or expenses arising out of any claim, demand, or action by a third party arising out of any breach of Client’s responsibilities or obligations, representations or warranties under this Agreement. Under such circumstances the Agency shall promptly notify Client in writing of any claim or suit;
(a) Client has sole control of the defense and all related settlement negotiations; and
(b) The Agency provides Client with commercially reasonable assistance, information and authority necessary to perform Client’s obligations under this section. Client will reimburse the reasonable out-of-pocket expenses incurred by the Agency in providing such assistance.

10.2 By the Agency. Subject to the terms, conditions, express representations and warranties provided in this Agreement, the Agency agrees to indemnify, save and hold harmless Client from any and all damages, liabilities, costs, losses or expenses arising out of any finding of fact which is inconsistent with the Agency’s representations and warranties made herein, except in the event any such claims, damages, liabilities, costs, losses or expenses arise directly as a result of gross negligence or misconduct of Client provided that
(a) Client promptly notifies the Agency in writing of the claim;
(b) The Agency shall have sole control of the defense and all related settlement negotiations; and
(c) Client shall provide the Agency with the assistance, information and authority necessary to perform the Agency’s obligations under this section. Notwithstanding the foregoing, the Agency shall have no obligation to defend or otherwise indemnify Client for any claim or adverse finding of fact arising out of or due to Client Content, any unauthorized content, improper or illegal use, or the failure to update or maintain any Deliverables provided by the Agency.

10.3 Limitation of Liability. The services and the work product of the Agency are sold "as is." In all circumstances, the maximum liability of the Agency, its directors, officers, employees, design agents and affiliates, to client for damages for any and all causes whatsoever, and client's maximum remedy, regardless of the form of action, whether in contract, tort or otherwise, shall be limited to the net profit of the Agency. In no event shall the Agency be liable for any lost data or content, lost profits, business interruption or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or relating to the materials or the services provided by the Agency, even if the Agency has been advised of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy.

11. Term & Termination

11.1 This Agreement shall commence upon the Effective Date and shall remain effective until the Services are completed and delivered.

11.2 This Agreement may be terminated at any time by either party effective immediately upon notice, or the mutual agreement of the parties, or if any party:
(a) becomes insolvent, files a petition in bankruptcy, makes an assignment for the benefit of its creditors; or
(b) breaches any of its material responsibilities or obligations under this Agreement, which breach is not remedied within 10 days from receipt of written notice of such breach.

11.3 In the event of termination, the Agency shall be compensated for the Services performed through the date of termination in the amount of (a) any advance payment, (b) a prorated portion of the fees due, or (c) hourly fees for work performed by the Agency or Agency’s agents as of the date of termination, whichever is greater; and Client shall pay all Expenses, fees, out of pockets together with any Additional Costs incurred through and up to the date of cancellation.

11.4 In the event of termination by Client and upon full payment of compensation as provided herein, the Agency grants to Client such right and title as provided for in Schedule A of this Agreement with respect to those Deliverables provided to, and accepted by Client as of the date of termination.

11.5 Upon expiration or termination of this Agreement: (a) each party shall return or, at the disclosing party’s request, destroy the Confidential Information of the other party, and (b) other than as provided herein, all rights and obligations of each party under this Agreement, exclusive of the Services, shall survive.

12. Default & Collections Accounts

12.1 Default Account Notification. Unpaid invoices and/or accounts are labeled or assumed as defaulted debt at the 90 day date from initial invoice date. Clients are automatically notified at the 30 and 60 day past due dates to the email address (or addresses) appended to the Client's billing account. This is done to make the Client aware of our intent to collect on an unpaid invoice/account.

12.2 Collections Agency Delivery. Invoices and/or accounts are delivered to a reputable third party debt collection agency, of our choice, for collection of an unpaid debt in accordance with this Agreement. A notification via email, standard mail, or both, will be provided indicating this action in the collections process has been taken.

12.3 Collections. Invoices resulting in a collection agency's intervention are no longer the responsibility of Marrow and notification(s) listed in Section 12.2 serve to notify the Client of the agency or agencies to contact regarding the unpaid debt.

12.4 Collection Account Fees. With regard to the laws of the State of Kentucky, a collection fee will be added to all defaulted accounts having been delivered to a collection agency for monetary collection purposes. The amount added is not to exceed 30% of the total invoice and is added immediately prior to an account's delivery to a collection agency for collection purposes.

13. General

13.1 Modification/Waiver. This Agreement may be modified by the parties. Any modification of this Agreement must be in writing, except that the Agency’s invoices may include, and Client shall pay, expenses or costs that Client authorizes by electronic mail in cases of extreme time sensitivity. Failure by either party to enforce any right or seek to remedy any breach under this Agreement shall not be construed as a waiver of such rights nor shall a waiver by either party of default in one or more instances be construed as constituting a continuing waiver or as a waiver of any other breach.

13.2 Notices. All notices to be given hereunder shall be transmitted in writing either by facsimile or electronic mail with return confirmation of receipt or by certified or registered mail, return receipt requested, and shall be sent to the addresses identified below, unless notification of change of address is given in writing. Notice shall be effective upon receipt or in the case of fax or email, upon confirmation of receipt.

13.3 No Assignment. Neither party may assign, whether in writing or orally, or encumber its rights or obligations under this Agreement or permit the same to be transferred, assigned or encumbered by operation of law or otherwise, without the prior written consent of the other party.

13.4 Force Majeure. The Agency shall not be deemed in breach of this Agreement if it is unable to complete the Services or any portion thereof by reason of fire, earthquake, labor dispute, act of a deity or public enemy, death, illness or incapacity of the Agency or any local, state, federal, national or international law, governmental order or regulation or any other event beyond the Agency’s control (collectively, “Force Majeure Event”). Upon occurrence of any Force Majeure Event, the Agency shall give notice to Client of its inability to perform or of delay in completing the Services and shall propose revisions to the schedule for completion of the Services.

13.5 Governing Law and Dispute Resolution. The formation, construction, performance and enforcement of this Agreement shall be in accordance with the laws of the United States and the state of Kentucky without regard to its conflict of law provisions or the conflict of law provisions of any other jurisdiction. In the event of a dispute arising out of this Agreement, the parties agree to attempt to resolve any dispute by negotiation between the parties. If they are unable to resolve the dispute, either party may commence mediation and/or binding arbitration through the American Arbitration Association, or other forum mutually agreed to by the parties. The prevailing party in any dispute resolved by binding arbitration or litigation shall be entitled to recover its attorneys’ fees and costs. In all other circumstances, the parties specifically consent to the local, state and federal courts located in the state of Kentucky. The parties hereby waive any jurisdictional or venue defenses available to them and further consent to service of process by mail. Client acknowledges that the Agency will have no adequate remedy at law in the event Client uses the deliverables in any way not permitted hereunder, and hereby agrees that the Agency shall be entitled to equitable relief by way of temporary and permanent injunction, and such other and further relief at law or equity as any arbitrator or court of competent jurisdiction may deem just and proper, in addition to any and all other remedies provided for herein.

13.6 Severability. Whenever possible, each provision of this Agreement shall be interpreted in such manner as to be effective and valid under applicable law, but if any provision of this Agreement is held invalid or unenforceable, the remainder of this Agreement shall nevertheless remain in full force and effect and the invalid or unenforceable provision shall be replaced by a valid or enforceable provision.

13.7 Headings and Definitions. The numbering and captions of the various sections are solely for convenience and reference only and shall not affect the scope, meaning, intent or interpretation of the provisions of this Agreement nor shall such headings otherwise be given any legal effect.

13.8 Integration. This Agreement comprises the entire understanding of the parties hereto on the subject matter herein contained, and supersedes and merges all prior and contemporaneous agreements, understandings and discussions between the parties relating to the subject matter of this Agreement. In the event of a conflict between the Proposal and any other Agreement documents, the terms of the Proposal shall control. This Agreement comprises this Basic Terms and Conditions document, the Proposal, Schedule A and Schedule B below.
By their execution, the parties hereto have agreed to all of the terms and conditions of this Agreement effective as of the last date of signature, and each signatory represents that it has the full authority to enter into this Agreement and to bind her/his respective party to all of the terms and conditions herein.

Schedule A: Intellectual Property Provisions

1. Rights to Deliverables Other than Final Art

1.1 Client Content. Client Content, including all pre-existing Trademarks, shall remain the sole property of Client or its respective suppliers, and Client or its suppliers shall be the sole owner of all rights in connection therewith. Client hereby grants to the Agency a nonexclusive, nontransferable license to use, reproduce, modify, display, and publish the Client Content solely in connection with the Agency’s performance of the Services and limited promotional uses of the Deliverables as authorized in this Agreement.

1.2 Third Party Materials. All Third Party Materials are the exclusive property of their respective owners. The Agency shall inform Client of all Third Party Materials that may be required to perform the Services or otherwise integrated into the Final Art. Under such circumstances the Agency shall inform Client of any need to license, at Client’s expense, and unless otherwise provided for by Client, Client shall obtain the license(s) necessary to permit Client’s use of the Third Party Materials consistent with the usage rights granted herein. In the event Client fails to properly secure or otherwise arrange for any necessary licenses or instructs the use of Third Party Materials, Client hereby indemnifies, saves and holds harmless the Agency from any and all damages, liabilities, costs, losses or expenses arising out of any claim, demand, or action by a third party arising out of Client’s failure to obtain copyright, trademark, publicity, privacy, defamation or other releases or permissions with respect to materials included in the Final Art.

1.3 Preliminary Works. The Agency retains all rights in and to all Preliminary Works. Client shall return all Preliminary Works to the Agency within 30 days of completion of the Services and all rights in and to any Preliminary Works shall remain the exclusive property of the Agency.

1.4 Original Artwork. The Agency retains all copyrights, rights and title in and to any original artwork comprising Final Art, including all rights to display or sell such artwork. Client shall return all original artwork to the Agency within 30 days of completion of the Services.

1.5 Trademarks. Upon completion of the Services and expressly conditioned upon full payment of all fees, costs and out-of-pocket expenses due, the Agency assigns to Client all ownership rights in and to any artworks or designs comprising the works created by the Agency for use by the Client as a Trademark. The Agency shall cooperate with Client and shall execute any additional documents reasonably requested by Client to evidence such assignment. Client shall have sole responsibility for ensuring that any proposed trademarks or Final Deliverables intended to be a Trademark are available for use in commerce and federal registration and do not otherwise infringe the rights of any third party. Client hereby indemnifies, saves and holds harmless the Agency from any and all damages, liabilities, costs, losses or expenses arising out of any claim, demand, or action by any third party alleging any infringement arising out of Client’s use and/or failure to obtain rights to use or use of the Trademark.

1.6 Agency & Designer Tools. All Agency and Designer Tools ("Tools") are and shall remain the exclusive property of the Agency. The Agency does not grant to its Client any license to use the Tools in any way, even with Final Deliverables for a given Project. Client may not directly or indirectly, in any form or manner, decompile, reverse engineer, create derivative works or otherwise disassemble or modify any Tools comprising any software or technology of the Agency.

2. Rights to Final Art

2.1 Assignment. Upon completion of the Services, and expressly subject to full payment of all fees, costs and expenses due, the Agency hereby assigns to Client all interests regarding produced deliverables, in and to the Final Art. The Agency agrees to reasonably cooperate with Client and shall execute any additional documents reasonably necessary to evidence such assignment (such as copyrights) at the Client's expense.

Schedule B: Interactive-Specific Terms & Conditions

1. Support & Maintenance Services

1.1 Hourly Rates. The standard hourly rate ("Rate") is $200.00 per hour. The Rate is subject to change with or without notice and the Agency reserves the right to modify it at any time.

1.2 Maintenance Period. Upon expiration of this Agreement, if any, and at Client’s discretion, the Agency will provide support services (the “Maintenance Period”) for a monthly fee. Client and Agency may extend or suspend the Maintenance Period upon mutual written agreement.

1.3 Maintenance Suspension. If Client wishes to suspend the Maintenance Period (“Maintenance Suspension”), the request must be submitted in writing with a minimum 30 day notice during which time Client is responsible for all invoices and billable items as authorized in this Agreement.

2. Enhancements

During the Maintenance Period, Client may request that the Agency develop enhancements to the Deliverables, and the Agency shall exercise commercially reasonable efforts to prioritize resources to create such enhancements. The parties understand that preexisting obligations to third parties existing on the date of the request for enhancements may delay the immediate execution of any request. Such enhancements shall be provided on a time and materials basis at the Agency’s then in-effect price, or mutually agreed upon price, for such services.

3. Additional Warranties & Representations

3.1 Deficiencies. Subject to the representations and warranties of Client in connection with Client Content, the Agency represents and warrants that the Final Deliverables will be free from Deficiencies. For the purposes of this Agreement, “Deficiency” shall mean a failure to comply with the specifications set forth in the Proposal in any material respect, but shall not include any problems caused by Client Content, modifications, alterations or changes made to Final Deliverables by Client or any third party after delivery by the Agency, or the interaction of Final Deliverables with third party applications such as Web browsers other than those specified in the Proposal. The parties acknowledge that Client’s sole remedy and the Agency’s sole liability for a breach of this section is the obligation of the Agency to correct any Deficiency identified within the Maintenance Period. In the event that a Deficiency is caused by Third Party materials provided or specified by the Agency, its sole obligation shall be to substitute alternative Third Party materials. In the event that a Deficiency is caused by Third Party materials provided or specified by Client, Client must inform the Agency in a reasonable time period at which point the sole obligation of the Client and the Agency shall be to substitute alternative or repair existing Third Party materials with the Client’s understanding that all Additional Costs, Taxes, Expenses, Fees, and Charges for the substitution are the sole responsibility of the Client including the Agency’s Rate.

3.2 Designer Tools. Subject to the representations and warranties of the Client in connection with the materials supplied by Client, the Agency represents and warrants that, to the best of the Agency’s knowledge, the Agency's Tools do not knowingly infringe the rights of any third party, and use of same in connection with the Project will not knowingly violate the rights of any third parties except to the extent that such violations are caused by Client Content, or the modification of, or use of the Deliverables in combination with materials or equipment outside the scope of the applicable specifications, by Client or third parties.

4. Compliance With Laws

The Agency shall use commercially reasonable efforts to ensure that all Final Deliverables shall be designed to comply with the known relevant rules and regulations. Client, upon acceptance of the Deliverables, shall be responsible for conformance with all laws relating to the transfer of software and technology.

In conducting business with Marrow, you state that you have read and understand these Terms of Service. We reserve the right to modify the above Terms with or without notice.

These Terms of Service were last updated on February 7th, 2019.